Returns & Refunds policy

Thank you for shopping with Shroom Solutions. We take pride in providing high-quality mushroom products, and your satisfaction is our priority. Please review our policy below regarding refunds and returns:

1. Eligibility for Refunds and Returns

We accept refund and return requests within 30 days from the date of purchase. To be eligible for a refund or return, your item must be unused, in the same condition as received, and in the original packaging.

2. Exclusions

Please note that certain items are not eligible for refunds or returns:

• Perishable goods, such as extract powders, tinctures, and capsules.

• Items that have been opened or used.

• Products purchased during a sale or promotional period.

3. Refund Process

If you are eligible for a refund, we will initiate the process upon receipt and inspection of the returned item. Refunds will be issued to the original payment method used during the purchase. Please allow 7-10 business days for the refund to be processed.

4. Return Shipping

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of your item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to proceed with the return or replacement process.

6. Contact Us

If you have any questions or concerns regarding our refund and return policy, please do not hesitate to reach out to us at info@shroom-solutions.com